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Nuance Adds Voice to Epic Mobile Electronic Health Record Apps
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Nuance Adds Voice to Epic Mobile Electronic Health Record Apps

by RichardOctober 16, 2012

Nuance Communications, Inc.  today announced that Epic electronic health record (EHR) customers can now use voice-enabled clinical information capture through Epic Haiku for the iPhone™ and Canto for the iPad™.

“Epic’s mobile applications provide valuable EHR access both inside and outside the hospital or clinic environment,” said Dr. Jeffrey Westcott, medical director, Cardiac Catherization Lab, Swedish Medical Center. “For me, it’s important to have the on-the-go accessibility provided by tablets and smartphones. Using voice recognition to document a note in Haiku or Canto allows me to seamlessly dictate the patient narrative into the electronic healthcare record using a workflow that suits my style and ensures my focus can remain on patients.”

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Nuance Introduces Nina, the Virtual Assistant for Mobile Customer Service Apps
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Nuance Introduces Nina, the Virtual Assistant for Mobile Customer Service Apps

by RichardAugust 6, 2012

Nuance Communications today introduced Nina, the virtual assistant for mobile customer service apps. With Nina, companies can add speech-based virtual assistant capabilities to their existing iOS and Android mobile apps, enhancing the self-service experience for their customers. Nina combines Nuance speech recognition, Text-to-Speech (TTS), voice biometrics, and Natural Language Understanding (NLU) technology hosted in the cloud to deliver an interactive user experience that not only understands what is said, but also can identify who is saying it.

Nuance also announced that USAA, a leading financial services provider that serves members of the U.S. military, veterans and their families, has adopted the virtual assistant for use within its popular mobile app. A pilot is planned for August and the functionality will launch to all USAA members early next year.

“USAA’s innovative solutions are designed to make life easier for our highly mobile military service members, and increasingly for all members who now expect to get things done when, where and how they want,” said Neff Hudson, assistant vice president of emerging channels for USAA. “We believe that the virtual assistant has tremendous potential to make it simpler, faster and more satisfying for our members to manage their financial affairs on their mobile devices.”

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Nuance PaperPort Notes App for iPad Taps Power of Dragon for Note Dictation
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Nuance PaperPort Notes App for iPad Taps Power of Dragon for Note Dictation

by RichardJanuary 25, 2012

Nuance Communications, Inc. today announced a new version of its PaperPort Notes app for the Apple iPad, for the first time letting people create notes simply by speaking. PaperPort Notes’ new dictation capabilities are powered by Nuance’s proven Dragon voice recognition via the cloud-based Dragon Mobile software developers kit (SDK), which is behind a growing number of voice-enabled mobile and consumer apps.

PaperPort Notes is a complete digital note-taking app for the Apple iPad, making it easy to create handwritten, typed – and now dictated notes. The app supports accessing and saving documents from cloud services including Google Docs, Box.net, DropBox and PaperPort Anywhere. Users can also annotate and highlight documents, combine pages of documents from the cloud and the web, and capture documents using the built-in camera on the Apple iPad. PaperPort Notes saves documents as industry standard PDF, making it easy to share notes with others.

With the new release, users can easily dictate notes, create to-do lists and even create sticky notes using the new Tap-and-Speak feature. And because its powered by Dragon’s cloud-based voice recognition, people see their spoken words quickly returned as text directly within PaperPort Notes.

“Voice has become the preferred way to interact with devices and services for a simple reason – it is faster and better than any other option,” said Robert Weideman, senior vice president and general manager of the Nuance Document Imaging Division. “The proof is in the app – PaperPort Notes with Dragon voice input is simply a better way to create, use and share your notes.”

Key Features of PaperPort Notes

  • Quickly create typed, handwritten and dictated notes;
  • Annotate and highlight documents and notes, and add sticky notes;
  • Add page-specific audio comments within notes;
  • Combine documents or specific pages from documents stored in
    cloud-based document sharing services such as Google Docs, Box.net,
    DropBox, Evernote and PaperPort Anywhere
  • Capture content from the Web and using the built-in camera on the
    Apple iPad 2
  • Reorder, delete and copy pages, add/edit bookmarks;
  • Search and navigate quickly through notes;
  • Share documents and notes as industry-standard PDF using email, as
    well as cloud-based document sharing services

The new release of PaperPort Notes showcases how app developers can quickly add speech-to-text to their apps using the Dragon Mobile SDK – in just a matter of days. PaperPort Notes uses the same Dragon Mobile SDK used by thousands of app developers through Nuance’s NDEV Mobile developer program. To learn more, visit the NDEV Mobile developer page.

Nuance PaperPort Notes supporting English is currently available as a free download in the Apple App Store at http://itunes.apple.com/us/app/paperport-notes/id476134017?mt=8.

More information is available at the PaperPort Notes page on Nuance.com.

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Cloud-Based, Medical Speech Recognition from Nuance Healthcare Aids Clinician Mobile Workflow
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Cloud-Based, Medical Speech Recognition from Nuance Healthcare Aids Clinician Mobile Workflow

by RichardDecember 7, 2011

Nuance Healthcare’s cloud-based, medical speech recognition technology is increasingly being used to power the mobile clinical environment. Today, healthcare provider organizations and independent software vendors including LifeDox, Massachusetts General Hospital, MedMaster, PhoenixOrtho, University of Miami and others are speech-enabling mobile healthcare applications to enhance clinicians’ mobile experience and to simplify their mobile interactions.

With continued growth in mobile device adoption across care teams, it is more important than ever for healthcare applications to support the needs of clinicians so mobility can be obtainable, process-driven and lead to rich collaboration.

“We created an orthopedic-specific tool, Phoenix Touch for iPad, to make orthopedic physicians more productive through increased mobile freedom and functionality. The reality, however, is that touchscreen devices will never catch up to the speed of typing on keyboards. By partnering with Nuance, we’ve speech-enabled our app so physicians have an easy and natural way to leverage and interact with mobility. Mobility, and more importantly, speech-driven mobility in healthcare will lead to increased provider productivity and to enhanced care delivery,” said Paul L McCune, CEO, PhoenixOrtho.”

Nuance-powered, speech-driven mobile workflows in healthcare include:

  • Remote EHR Access: Using a speech-enabled mobile electronic
    health record (EHR) front-end like LifeDox or MedMaster, on-call
    physicians can now access patient histories and medical charts on
    their mobile devices. With speech recognition as part of the workflow,
    physicians can easily document findings and clinical notes without
    having to return to a workstation or office. The ability to dictate
    on-the-go within a mobile EHR ensures patient information is updated
    and reviewed in the fastest time possible.
  • Interactive Patient-Side Care: Specialists using mobile
    applications from LifeDox can now visit patients post-surgery and
    retrieve, as well as document, relevant information on their mobile
    devices.
  • Trauma Communication and Coordination: With specialized,
    speech-enabled mobile apps, clinicians at the University of Miami can
    capture in their own words the patient story without delay. In a
    trauma scenario where every minute matters, this streamlined mobile
    approach helps to speed communication across care teams while
    expediting prep time for surgery.
  • Diagnostic Image View and Reporting: At Massachusetts General
    Hospital, radiologists can now access patients’ diagnostic images via
    their mobile device. By empowering radiologists with mobile image
    access and reporting capabilities, the time in which patients receive
    feedback and care can be significantly shortened.

“Whether it’s zipping between exam rooms or working remotely, mobile access to clinical information is invaluable for caregivers,” says Janet Dillione, executive vice president and general manager, Nuance Healthcare. “Just as important, is mobile collaboration for caregivers. With speech-driven mobility, clinicians can be completely untethered, yet still be fully plugged-in to interact with and contribute to the care delivery process.”

Healthcare provider organizations and independent software vendors can leverage cloud-based medical speech recognition from the Nuance Healthcare Development Platform for use across multiple devices and operating systems. By providing all CPU intensive speech and language processing in the cloud, this platform enables speech and language understanding technologies to be embedded as part of browser-based applications, mobile applications and thin-client desktop solutions. For more information visit: https://www.nuancehealthcaredeveloper.com/.

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Cobra, iSpeech Partner for DriveSafe.ly Android, BlackBerry Text, Email Reading Apps
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Cobra, iSpeech Partner for DriveSafe.ly Android, BlackBerry Text, Email Reading Apps

by RichardJanuary 4, 2011

Cobra Electronics Corporation (manufacturer of mobile electronic devices) and iSpeech (mobile speech technology) announce a partnership today which will enable users with a BlackBerry or Android Smartphone to instantly listen and respond to incoming text and email messages in real time through their Citizen Band Radios and Marine products.  By integrating iSpeech® technology into these Cobra products, the user experience will be further enhanced, enabling Cobra product users to stay connected without having to look at their mobile device.

“Putting efforts into partnerships such as this with iSpeech is important to enhancing our products for a better user experience,” saidSally Washlow, senior vice president of marketing and sales for Cobra Electronics. “The iSpeech mobile application called DriveSafe.ly® reads text (SMS) messages and emails aloud on our Bluetooth® enabled CB radios, in real time, without drivers touching the mobile phone.  This will be a great tool for many professional drivers!”

iSpeech’s DriveSafe.ly® technology provides a smooth user experience with human-sounding text to speech (TTS) and human quality automated speech recognition (ASR).  Once activated, it is possible to communicate by sending and receiving messages, hands-free. After an incoming text message is read aloud through the compatible CB radio’s speaker system, the user can choose to replay the message, speak a response back to the sender or even call back the sender.  By expanding the quality of communication, iSpeech’s text to speech software combined with compatible Cobra products will provide a top-notch solution to consumers.   The DriveSafe.ly® text to speech feature is compatible with specific Cobra CB and marine products.

“iSpeech is committed to discouraging distracted driving through the use of speech technology and mobile applications. We are excited to team up with an industry leader like Cobra to deliver on this promise,” said Yaron Oren, Chief Marketing Officer, iSpeech.

Cobra and iSpeech® will be available for product demos at the 2011 Consumer Electronics Show (www.CESweb.org) in Las Vegas, NV from Jan 6-9, 2011. iSpeech booth #2431 (Safe Driver -North Hall) and Cobra booths #9845 (Central Hall) and #4135 (iLounge – North Hall).

About iSpeech

iSpeech® is a leading provider of cloud-based speech technology and mobile apps that utilize the iSpeech cloud.  iSpeech cloud incorporates several technologies including text to speech (TTS), automated speech recognition (ASR) and voice to text.  The unprecedented DriveSafe.ly® app, developed by iSpeech, has read over a quarter billion text messages and emails aloud in real time to over 7 million people.  The app also allows voice response, completely hands-free.  For more information or to download the app please visit www.iSpeech.org.

About Cobra Electronics

Cobra Electronics is a leading global designer and marketer of communication and navigation products, with a track record of delivering innovative and award-winning products. Building upon its leadership position in the GMRS/FRS two-way radio, radar detector and Citizens Band radio industries, Cobra identified new growth opportunities and has aggressively expanded into the marine market and has expanded its European operations. The Consumer Electronics Association, Forbes and Deloitte & Touche have all recognized Cobra for the company’s innovation and industry leadership. To learn more about Cobra Electronics, please visit the Cobra site at www.cobra.com.

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Spoken Communications Gets $4 Million for Virtual Call Center Expansion
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Spoken Communications Gets $4 Million for Virtual Call Center Expansion

by RichardDecember 15, 2010

Spoken Communications (speech recognition technologies for call centers and virtual call center systems) today announced that it has received an investment of $4 million from Ignition Growth Capital, LLC. The funds will be used to expand Spoken’s large-scale virtual call center implementations. As a company delivering hosted Avaya ACD and Conversational IVR solutions, the funding will enable Spoken to provide additional hosted capacity for call centers seeking to upgrade to virtual and work-from-home models.

Research firm Gartner has predicted a rise in hosted and software-as-a-service (SaaS) applications in the call center industry, estimating that by 2012, 65% of customer support conversations will occur “in the Cloud.” Likewise, by 2013, the prediction is that 75% or more of customer service centers will use some type of hosted software application.  “It used to be that there was a tremendous fear at the idea of not having direct control over hardware,” said Esteban Kolsky, former Gartner analyst and Founder of ThinkJar, a customer strategy think tank, “But nowadays, the validation of not having to do a large capital investment for call center hardware is leading CIOs to find ways to leverage SaaS. We are seeing a lot of companies making commitments to do SaaS pilots for their next technology refresh.”

Howard Lee, CEO of Spoken, commented, “Spoken Communications is excited to work with Ignition Growth Capital on our strategy to make virtual call center solutions available to call centers facing growing call volumes. Ignition’s strategic investment allows us to enhance and market our virtualized Avaya switch solution to call centers while supporting further innovation in the field.”

Spoken’s virtual call center offerings include a hosted Avaya Automated Call Distributor (ACD), which gives call centers the opportunity for scalable growth without large capital expenditures, and Spoken’s patented Conversational Interactive Voice Response (IVR), which reduces dropped calls by combining automation with a human safety net.

About Ignition Growth Capital

Ignition Capital, (www.igncap.com) is a premier private investment group based in Seattle, WA. With a focus on growth equity and specialized buyout investments, the team brings together a combination of domain focus, functional expertise and global operational experience with partners from leadership positions at Microsoft, McCaw Cellular Communications, AT&T Wireless, Cisco, Schlumberger, Starbucks and other industry leaders. Ignition Capital is part of an affiliated family of funds with over $2 billion under management.

About Spoken Communications

Spoken Communications, founded in 2005 and incorporated as Intellisist®, Inc., is a leading provider of proprietary speech recognition technologies for call centers and hosted virtual call center systems.  Currently supporting millions of calls per month in hybrid human-assisted speech recognition, call recording, and virtual phone switch and distribution systems, Spoken is a proven leader in the call center customer service, sales and support industry. For more information,  visit www.spoken.com

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Jawbone Using Yap Speech Cloud For iPhone Voice Messaging App
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Jawbone Using Yap Speech Cloud For iPhone Voice Messaging App

by RichardDecember 13, 2010

Yap (automated, cloud-based speech recognition services) announced today its selection by Jawbone to provide speech-to-text capabilities in its THOUGHTS iPhone application. THOUGHTS allows users to easily send quick voice messages to individuals and groups, without typing or calling. Additionally, for situations when a user may prefer to read a message, audio messages can be transcribed instantly into text. Jawbone THOUGHTS, with Yap’s speech recognition, is available now for download at the Apple iPhone App store.

Composing text messages can be awkward and tedious, particularly while multitasking or distracted. A simple message like ‘let’s get together for dinner tonight’ can require more than 40 keystrokes, taps and swipes. With THOUGHTS, users can conveniently speak their messages requiring drastically fewer keystrokes and less time than typing a text message.

“Converting spoken messages into text makes THOUGHTS a particularly convenient collaboration tool, providing our users with the option to read or listen to their messages,” says Travis Bogard, vice president of Product Management and Strategy at Jawbone. “Yap’s flexible platform made this convenience a reality by allowing us to easily integrate this feature into our THOUGHTS application.”

Yap’s Speech Cloud provides fully automated, high accuracy speech recognition via a simple web services interface. Using this interface, Jawbone was able to quickly integrate Yap’s speech recognition into its THOUGHTS application with just a few lines of code.

“Yap’s speech cloud empowers partners like Jawbone to access very high accuracy speech recognition with little effort,” says Marcello Typrin, vice president of Product Management at Yap. “Using a lightweight web services interface, our speech cloud eliminates complex integration efforts and tedious tuning processes common to traditional speech recognition solutions.”

To learn more about Yap’s speech cloud, visit www.yapinc.com.

About Yap

Founded in 2006, Yap® pioneered the world’s first high accuracy, fully automated cloud-based speech recognition platform. The Company offers a simple, scalable and cost effective approach to implementing advanced speech transcription services. Today, service providers and enterprise communications companies including MetroPCS, Microsoft and Sprint use Yap’s Speech Cloud™ to quickly deploy innovative applications such as voicemail-to-text, mobile messaging, conference call transcription and call mining. Consumers can download Yap’s voicemail-to-text application to their iPhone by visiting http://itunes.com/apps/YapVoicemail. The Company is headquartered in Charlotte, North Carolina. Yap is privately held and institutionally financed by SunBridge Partners and Harbert Venture Partners.

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ZyDoc Announces New End-to-End Transcription, Coding Solution at AHIMA 2010
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ZyDoc Announces New End-to-End Transcription, Coding Solution at AHIMA 2010

by RichardSeptember 26, 2010

ZyDoc, a medical knowledge management and transcription provider since 1993, has announced the development of MediSapien Computer Assisted Coding (CAC) as an end-to-end, single vendor solution for dictation, transcription, and coding. Utilizing proprietary technology to capture, fully code, and insert inpatient and outpatient documentation into EMRs, MediSapien CAC is the latest addition to the new ZyDoc Medical Knowledge Management Suite. MediSapien CAC will be demonstrated by ZyDoc in Orlando at the 82nd AHIMA Convention, Booth 1136, September 25-30.

“As a single-vendor solution for transcription, advanced computer assisted coding, and EMR population,” states James Maisel, MD, ZyDoc Chairman, “MediSapien CAC offers a powerful advantage over other solutions on the market. ZyDoc can start up a client within days. Support for SNOMED CT, ICD-9, CPT-4 and other terminologies means that we can immediately help facilitate EMR meaningful use, and assist with RAC preparation. Hospitals will also realize substantial cost savings by leveraging the data for ORYX, PQRI, POA justification, and QA.”

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