Amazon released its latest product called Amazon Connect, a contact center as an offering, that is hosted on the AWS Cloud. With this product, Amazon has also jumped into the growing cloud-based contact center market to make the most of the opportunities it presents. Currently, this market is dominated by SAP, Salesforce and Oracle.
This new service from Amazon is an extension of the contact center technology used by its own e-commerce operations. This tool can be launched through the AWS Management Console, and agents can start taking calls within just minutes after launch. In a sense, this is a ready-to-use product that can get a contact center operational in a few [...]
Amazon’s S3 was down on Tuesday morning, and this created a partial chaos in the Internet world, though it didn’t completely break the Internet. AWS experienced a four hour outage, and this caused problems for the thousands of websites that depend on AWS for their storage and cloud computing needs.
Many major companies like Netflix, Pinterest, Spotify, Buzzfeed, Airbnb and Slack use AWS to store and retrieve their data at any time. An outage meant that these companies could not access the data they want, though the financial and operational loss for these companies is not known at this time. While this outage did not shut down websites completely, it affected [...]
Amazon Web Services (AWS) reinforced its position as the continuing leader of the cloud market when it announced the fourth quarter results of 2016. During this time, sales from its cloud business touched a whopping $14 billion, signaling a 47 percent jump in its earnings. Though it was slight lower than expected, as analysts had predicted a revenue of $3.6 billion, it nevertheless is twice the growth of the company as a whole.
To give you a perspective, Amazon’s North American segment posted an earnings of $2.36 billion, which is lower than the earnings from AWS. Also, the operating profit of AWS increased by 25 percent, and this looks huge when compared to the paltry [...]
Cloud is growing at such an enormous pace that it is hard not to embrace it, regardless of the sector in which a company operates. This is probably why we’re seeing companies across all sectors move some or all the operations to the cloud, along with the twin objective to save money and gain the benefits that come from it in the form of increased operational efficiency and higher productivity. The latest in that list is the banking industry, especially in Asia, that has always been known as a traditional industry with a conservative mindset. All that is changing now, as banking giants like the Mitsubishi UFJ Financial Group (MUFG), a well-known Japanese bank, is leading the way [...]
Climate change is one of the hottest topics of discussion today, with many people for and against this idea. Though this debate rages on, the fact is we continue to use non-renewable sources of energy like coal to power our homes, businesses, and data centers. This is not sustainable for many reasons, the primary of which are these sources of fuel will dry out one day, and its extraction process has a definite impact on the surrounding environment. To avoid the hassles that come with this form of energy, many companies are striving to switch to renewable sources of energy like the sun and wind. Cloud companies are not to be left behind in this quest to move to green [...]
Amazon Web Services (AWS) is the undisputed leader in the cloud market today, and it is further expanding its reach by starting a new program for skills development. On Thursday, January 12th, AWS announced a program called re:Start, through which it aims to provide skills training for about 1,000 people in the UK. At the end of this training program, it plans to provide employment for these people within AWS or in partner companies and organizations.
This is an important move by AWS, and could signal the beginning of a new approach towards technology in general, and cloud in particular. Currently, the cloud industry is facing a big gap in skills. In other words, not many [...]