Permira, a European private equity firm, today announced that a company owned by the Permira funds has successfully completed the acquisition of Genesys, a global expert in contact center technology software, from Alcatel-Lucent. Technology Crossover Ventures and certain co-investors of the Permira funds also participated in the transaction. The transaction values the company at USD$1.5 billion.
With the backing of the investor group, Genesys will continue to provide market-leading contact center products and solutions to clients around the world while enhancing its core product portfolio and strengthening its offering in the growing areas of cloud computing, analytics, workforce optimization, process workflow and social engagement. This array of capabilities and solutions enables businesses to harness the data from customer interactions to increase efficiency, improve sales efforts and continuously improve client experiences.
The Company will remain headquartered in Daly City, CA, and continue to be led by Chief Executive Officer Paul Segre and the existing senior management team.
